Question 1

How do payments work?

Accepted Answer

Standard payment terms:

- **60% deposit** on order to trigger manufacturing.
- **30% balance** on booking our installation team.
- **10% balance** on completion of the installation.

We accept bank transfer, credit card payments can be subject to processing fees. For commercial orders payment terms are set in the contract.

Question 2

Do you offer finance?

Accepted Answer

We don't currently offer in-house finance.

Our payment partner is Stripe, within the checkout journey there is the option to use third party finance such as Klarna, however this service does come with a 2% surcharge.

We accept all major credits cards.

Question 3

Is VAT included in my quote?

Accepted Answer

Residential quotes are shown **inclusive of VAT** at 20%. Commercial quotes are shown **ex VAT** so businesses can reclaim it.

VAT treatment is always made explicit on the written quote.

Question 4

What if I change my mind after ordering?

Accepted Answer

Because awnings are manufactured to your bespoke specification, deposits are non-refundable once fabrication has started. Cancellations before that point may be refundable minus any admin costs.

Full detail in our [terms and conditions](/terms).

Question 5

Can I pay by card?

Accepted Answer

Our default payment method is bank transfer, which avoids card fees. Card payment can be arranged on request — a small handling fee applies.

Finance & Payment FAQs

How do payments work?

Do you offer finance?

Is VAT included in my quote?

What if I change my mind after ordering?

Can I pay by card?

Still have questions?